At Casa Vida Encantada, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our website, services, and property.
1. Information We Collect
We will collect, store and process information about you if you voluntarily provide us with such information in connection with the following:
filling in a form on any of our websites;
filling in a physical registration card;
opting in to receive marketing information with us;
creating an on-line account with us and managing your preferences;
contacting by telephone conversations, face-to-face interactions such as at the reservation desk or during the check-in/check-out process, interactions with our concierge and customer service desks, during the use of our in-house services such as kitchen, and housekeeping;
sending us a letter, e-mail or social media message;
subscribing to receive a service from us (e.g. a newsletter, blog or by following us on social media);
requesting promotional information from us (e.g. information about any of our goods or services including offers or gift cards if available.);
participating in a survey, competition or prize draw; or
contributing content to us (e.g. for display on a Casa Vida Encantada Blog). The types of information we may obtain include:
name, address, date of birth, email address, telephone number
passport and visa data, payment data, travel history and details of joint travelers;
dates of your stay or travel with us and associated charges;
purchase or delivery of products or services;
reviews and opinions about our brands, products and services;
information we receive about you from any third parties through whom you have booked your arrangements; and
information we receive about you from other members of the Casa Vida Encantada Team, (which may include information relating to a specific booking, travel dates, details of payments made to us, special requests and other information relating to your personal preferences (e.g. food and beverage preferences and interests).
‘Special category’ personal data:
We do not collect data which is, by its nature, particularly sensitive (e.g. genetic data, biometric data, data revealing racial or ethnic origin, political opinions, sex life, sexual orientation, religion or other beliefs, data concerning health, criminal background or trade union membership) unless it is volunteered by you.
We may use certain sensitive (or “special category”) personal data where you have given your explicit consent to us doing so, to better serve and meet your needs. Such sensitive data is only shared with other members of the Belmond Group or our third party service providers acting as data processors (e.g. excursion providers, restaurants, transport providers) for the purpose of providing the services you request and will not be shared or used by us for any other purposes.
Examples of sensitive personal data we may collect and process include:
2.2 Personal data we collect automatically
When you visit our Casa Vida Encantada website, we may also collect certain data through the use of “cookies” and other automated means. Cookies are small pieces of data that are stored by your browser on your computer's hard drive. We use cookies to gather data about the visitors to our websites, to enable us to improve our websites and deliver a better and more personalised service.
Data we collect through such means may comprise the following:
date and time;
originating IP address;
domain name;
type of browser and operating system used (if provided by the browser);
URL of the referring page (if provided by the browser);
object requested;
completion status of the request;
geographic location; or
language preferences.
2. How We Use Your Information.
We use the information collected for the following purposes:
To process and manage your reservations.
To communicate with you about your booking, stay, or inquiries.
To personalize your experience and accommodate your preferences. • To improve our website, services, and customer support.
To comply with legal obligations and protect the safety and security of our guests and property.
3. Sharing Your Information
We respect your privacy and do not sell your information. We may share your personal data with trusted third parties in the following circumstances:
Service Providers: Payment processors, housekeeping staff, or other vendors assisting with your stay.
Legal Obligations: If required to comply with applicable laws, regulations, or legal proceedings.
Business Transfers: In the event of a sale, merger, or transfer of ownership of Casa Vida Encantada.
4. Data Security
We implement industry-standard security measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal information.
Withdraw your consent for data processing.
Object to certain data uses or request data portability.
To exercise these rights, please contact us at the details below.
6. Cookies and Tracking
Our website uses cookies to improve your browsing experience. These cookies help us understand user behavior, remember preferences, and enhance our services. You can control cookie settings through your browser.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on our website with the "Effective Date" noted at the top.
